General information - the owner of Hanák custom guitars is Roman Hanák Petra Bezruče 268 69142 Valtice Czech republic
Ordering - fill order form and confirm. We will contact you to check the details and inform you about the final price and building time.
Payment - All prices are in Euro. Default payment method is wire transfer to bank account in Czech rep. For convenience of our customers we also provide option to pay in Czech crown. Paypal payments are possible. Approximately a month before the build of your guitar starts, we will make you a 3D guitar model to make sure about design and color (only for ilustration). After this procces we require 50% deposit beforehand and the rest 50% before shipping finished guitar.
Delivery - All orders are shipped by DHL, PPL, TNT, UPS - Standard, Express Saver or Expedited, depending on location. We do not mark shipments as gift and always declare full value and insure for full value.
Warranty - All new Hanák custom guitars are covered with 24 month Limited Warranty for defects in materials and workmanship under normal use during Warranty Period. This Warranty does not cover issues caused by normal wear of parts including frets, wear or breakage of frets or strings, to asserted defects caused by modification, misuse or abuse or improper maintenance of the instrument, to asserted defects involving subjective personal likes or judgements, to asserted defects caused by accident or exposure to extremes of temperature or humidity which cause harm to the instrument.